hungryPC is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, disclose, and protect your personal information when you use our website.

What Information We Collect

By using this website, emailing us, engaging with our staff and/or making a purchase, we typically must collect personal information from you, including information about your:

  • Identity: Name.
  • Contact Information: Billing address, shipping address, email address, and phone number.
  • Financial Information: Payment details (Processed securely via our payment gateways. We typically do not store or have access to your full credit card details).
  • Interactions: Purchase history, customer service communications, and browsing behaviour on our site (this may include IP address and device information to combat fraud and provide analytics for internal marketing purposes).
  • When you chat with our online assistant, or use Help me choose, we record what you type and the replies you receive so we can help you, improve our service and understand what our customers are looking for. We keep these records for 24 months, then delete them.

This list is not exhaustive of any information you may provide to us directly by way of digital communication or otherwise of your own accord in using or communicating with our staff, website or services.

Why We Collect It

We collect your personal information in order to:

  • Process, fulfill, and ship your orders.
  • Communicate with you about your order or respond to your inquiries.
  • Process payments and prevent fraudulent transactions.
  • Improve our website and customer experience.
  • Help our team make informed decisions on what products to stock.
  • Send you marketing communications (if you have opted in).
  • Display customer feedback and reviews on our website and marketing material (if optionally submitted to us).

Note: If you choose not to provide necessary shipping and billing information, we will be unable to process your order.

Who We Share Your Information With

Besides our staff, to facilitate the above, we may share this information with:

  • Service Providers: Payment processors (e.g., Stripe, Afterpay, Klarna, Zip), courier/shipping companies (e.g., NZ Post, Post Haste, NZ Couriers, GoSweetSpot), and IT hosting platforms (e.g., Shopify, Woocommerce, Google, Facebook / Meta) to fulfill your order and run our business.
  • Legal Authorities: If required by New Zealand law to investigate or prevent criminal activity and fraud.
  • Overseas Transfers: Some of our third-party service providers (such as website hosts or marketing platforms) may be located outside of New Zealand. Typically these providers are subject to privacy laws that provide comparable safeguards to the New Zealand Privacy Act 2020.
  • Live chat and automated services: These may use AI to help provide faster assistance to our customers and will send data to the company that provides the AI services themselves, this data is processed in the United States. Before anything is stored or sent, our system automatically attempts to hide card numbers, passwords, email addresses and phone numbers where it can recognise them. We always recommend not to type payment details, passwords or other sensitive information directly into chat windows if you do not wish to share it with third parties.

How We Store and Protect Your Data

We keep your information safe by using secure, encrypted servers (SSL) and limiting access to your data strictly to authorized staff who need it to perform their jobs.

We only keep your personal information for as long as it is required for the purposes stated above, or to comply with New Zealand legal and tax requirements (e.g., Inland Revenue record-keeping laws). Once it is no longer needed, we securely delete or anonymize it.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your cart items, analyze site traffic, and personalize your experience. You can choose to disable cookies in your browser settings, though this may affect your ability to use some features of our website.

Your Rights to Access and Correction

Under the New Zealand Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

If you’d like to ask for a copy of your information, or to have it corrected or removed, please contact us via our contact form.

You can ask us for a copy of a chat or for it to be deleted at any time through our contact page.

Information Transmission

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Contact Us

If you have any questions about this policy or your personal data, you can find our contact information at https://hungrypc.co.nz/about-us/contact-us/ to get in touch with our team for clarifcation.