Every refurbished laptop and desktop we sell includes our Premium Service Package, our repair discount program. Get peace of mind and a more sustainable solution with 50% off servicing and repairs for your device. If anything goes wrong outside your warranty, from a cracked screen to a virus, you pay half our normal workshop labour rate to have it put right by the same team that renewed and tested it in the first place. It comes with every refurbished laptop and desktop PC we renew, and there is nothing to sign up for.
How it sits alongside your warranty
Every refurbished laptop and desktop we sell includes a 1-Year Warranty, extendable up to 36 months. At checkout you can extend that cover to 2 or 3 years, and the extended warranty also upgrades your Premium Service Package from 2 years to the lifetime of the device. The two work together. The warranty looks after faults in the machine itself, and the service package halves the labour on everything the warranty was never designed to cover.
Repairs and upgrades are done in our own workshop, by the technicians who build and test our machines every day.
Need support outside of your warranty? Our discount program gives you 50% off our standard service charges for any repair or upgrade job we complete on a device you purchased from us. Every qualifying device comes with the discount for 2 years from the date of purchase, and when it is combined with an extended warranty we extend the discount for the lifetime of the device, to help with any repairable fault or servicing it ever needs.
This means even if you get a virus, or drop your laptop and break the screen, you will not have to pay a technician full price to get it repaired. We will only charge you half our normal workshop labour rates. Parts, where a repair needs them, are charged at our normal prices, and we always quote before any work starts.
What the Premium Service Package gives you
A warranty covers a part that fails on its own. Real life is messier than that. Laptops get dropped, drinks get knocked over, a dodgy download brings a machine to its knees, and years in you might decide you want more memory or a bigger drive. None of that is a warranty fault, and on most machines it means paying a repair shop full price or giving up on a perfectly good computer. The Premium Service Package exists for exactly those moments.
- 50% off our workshop labour on any repair to a laptop or desktop you bought from us
- 50% off our workshop labour on any upgrade such as more memory, a bigger SSD or a new battery fitted
- Accidental damage counts including a broken screen, a damaged charging port or a drop
- Software trouble counts including viruses, malware and a Windows install that will not start
- 2 years from the date of purchase on every refurbished laptop and desktop, automatically
- For the lifetime of the device when you add an extended warranty at checkout or after your order
- Parts at our normal prices and a quote before any work begins, so there are no surprises
- The same workshop that built your machine with its full build and test record on file
Keeping a good machine running is also the greener choice. We renew ex-lease business laptops and desktops precisely because they were built to last, and a half-price repair or upgrade keeps that machine in service instead of sending it to landfill and starting again. It is better for your wallet and better for the planet, which is the whole point of what we do.
Warranty vs Service Package What applies when
| Situation | Your warranty | Premium Service Package |
|---|---|---|
| A part fails on its own, inside the warranty period | Covered. Repaired or replaced, and couriered back to you free of charge. | Not needed. The warranty has it. |
| A part fails after the warranty has ended | Not covered. | 50% off the labour, parts at our normal price. For life if you extended your warranty. |
| Dropped, cracked screen, liquid spill, damaged charging port | Not covered. Accidental damage sits outside any warranty. | 50% off the labour on the repair. |
| Virus, malware, Windows will not start, machine running slow | Not covered. Software is not a hardware fault. | 50% off the labour to clean it up or reload it. |
| You want more memory, a bigger SSD or a new battery fitted | Not a warranty matter. | 50% off the labour to fit it. |
| How long you’re covered | 1 year included, extendable to 2 or 3 years at checkout. | 2 years from purchase. Or the lifetime of the device with an extended warranty. |
The full terms for both live on the warranty page. If you are ever unsure which one applies, just contact us and describe what happened, once our technicians have inspected your machine we will be able to provide comprehensive advice.
Why we can offer it
Most retailers cannot halve their repair bill because they never touched the machine. It arrived in a box and left in a box. Ours is different. Every laptop and desktop we sell has already been through our 50 point check over a minimum 48-hour test in our own Hamilton workshop. Four clean memory passes, hours at full processor load with the temperatures watched, hours of video playback, a real battery discharge to measure the runtime, and every port and every key tested by hand. A printed test report is in the box with every Windows based laptop or desktop.
That process does two things for you. It means the machines we sell very rarely come back, which is what lets us offer a discount this generous in the first place. And it means that when one does need attention, we already know it inside and out. We have its build record, its test results and its serial numbers and parts on file, so we can get to the fix faster than a shop seeing it for the first time. We grade each machine honestly too, so you know exactly what you bought. Our Certified Renewed grading guide explains what each grade means.
Tested for 48 hours, not five minutes
Every machine passes the same 50 checks over at least two days before it is listed. Faults that would ruin your first month get caught on our workbench instead.
Your test report is in the box
Every Windows based laptop or desktop comes with a printed report specific to that machine, with its asset ID. Quote that ID when you email us and we have its whole history in front of us.
Our own workshop in Hamilton
No third-party repair centre. The small team that renews our stock does the repairs and upgrades too, and we have been doing it for Kiwis since 2016.
How to use your discount
No card, no registration, no claim form. Your order is your membership. When something goes wrong, or you want an upgrade, here is all it takes.
- Email us firstSend a message via our contact form with your order number or the asset ID from your test report, what happened, and a photo or short video if it is something you can see.
- We reply with a planSome software problems can be sorted remotely. If it needs the workshop, we send you a quote with the labour already at half our normal rate and any parts at our normal price.
- Get it to usCourier your machine to our local workshop. Keep the original packaging if you can, it is the safest way to ship a laptop.
- We fix it, test it and send it backEvery repair goes back through our testing before it leaves. Our usual indication is 2 to 7 working days from when it arrives, longer if a part has to be ordered or a fault is intermittent.
Questions we get asked
Is the Premium Service Package included, or do I pay extra for it?
What exactly is discounted?
Does it cover accidental damage like a cracked screen or a spilled drink?
Does it cover viruses and software problems?
Can I use it for upgrades, not just repairs?
How long does the discount last, and how does the extended warranty change it?
Does it apply to machines I did not buy from hungryPC?
A warranty protects you from faults. The Premium Service Package protects you from everything else. It is included with every renewed laptop and desktop we sell, because we would rather keep your machine working for years than sell you another one.
Every machine we sell comes with it
Browse our renewed laptops and desktops. Each one has passed the 48-hour test, comes with a 1-Year Warranty and carries the Premium Service Package from day one, and every Windows based laptop or desktop ships with its printed test report. Free courier NZ-wide.
This page describes the hungryPC Premium Service Package as at November 2026. Last reviewed November 2026. The discount applies to our workshop labour on repair and upgrade work to a refurbished laptop or desktop purchased from hungryPC, for 2 years from the date of purchase, or for the lifetime of the device where an extended warranty was purchased for it. Parts are charged at our normal prices. Our normal warranty terms and procedures apply to all service work.